Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide through our website, including:

• Full name
• Mobile/telephone number
• Email address
• City or location
• Property preferences
• Information provided through enquiry forms
• Details provided when requesting a brochure or site visit
• Any other information you voluntarily submit to us

We may also automatically collect certain technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Website interaction information
• Referral source and advertising information

2. How We Use Your Information

We may use the information collected from you to:

• Respond to your enquiries
• Provide information about Lake View Nirvana
• Share project details, brochures, pricing and availability
• Arrange site visits or appointments
• Contact you regarding your enquiry
• Provide customer support
• Send relevant project updates and promotional communications
• Improve our website and services
• Understand website usage and marketing performance
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable legal and regulatory requirements

3. Calls, SMS, Email and WhatsApp

By submitting your contact details through our website, you may be contacted by Lake View Nirvana or its authorized representatives through phone calls, SMS, email, or WhatsApp regarding your enquiry, project information, site visits, offers, and related communications.

You may request to stop promotional communications at any time by contacting us using the details provided below.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, measure advertising performance, and provide relevant marketing communications. We may use services such as:

• Google Analytics
• Google Ads
• Meta/Facebook advertising technologies
• Google Tag Manager
• Other analytics, advertising, or website technology providers

These technologies may collect information such as website visits, page interactions, device information, and advertising-related information. You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Advertising and Remarketing

We may use online advertising platforms, including Google and Meta, to promote Lake View Nirvana. These platforms may use cookies, pixels, or similar technologies to measure advertising performance and show relevant advertisements to users who have previously interacted with our website.

We do not sell your personal information to advertising platforms.

6. How We Share Your Information

We may share your information only when reasonably necessary for the purposes described in this Privacy Policy. Information may be shared with:

• Authorized sales representatives
• Property consultants or channel partners working with us
• Website, hosting, CRM, analytics, and technology service providers
• Communication service providers
• Marketing and advertising service providers
• Professional advisors or service providers
• Government authorities or law-enforcement agencies where required by applicable law

We take reasonable steps to ensure that service providers handling personal information use it only for legitimate business purposes.

11. Your Privacy Rights

Subject to applicable laws and regulations, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where legally applicable
• Withdraw consent for certain processing activities
• Opt out of promotional communications
• Raise a privacy-related complaint or concern

To exercise any applicable rights, please contact us using the contact details below.

12. Data Deletion Request

If you would like to request deletion of personal information that we have collected through our website, you may contact us using the details provided below. Please include your name, registered mobile number, email address, and the nature of your request so that we can identify the relevant information. We will process valid requests in accordance with applicable laws and regulatory requirements.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services. Any changes will be published on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.